Refund and Return Policy

Refund and Return Policy

UPDATED: June 1, 2025

 

False Claims

We have a product quality and inspection team that will determine if product has been used and/or tampered with; we absolutely will not tolerate false claims of a product when it has been used and/or tampered with.

Refunds

Refunds are allowed for damaged and/or defective items. We will process refunds after inspecting the returned items. If the item has been opened and/or used, we will not issue a refund and we will not send the product back to you. Refund requests must be in writing and sent to [email protected]. Refunds will be issued to the same credit card that was charged when ordering the product.

We do not refund shipping costs.

Returns

We accept returns for unopened and unused products WITHIN 3 DAYS OF DELIVERY DATE. Refunds are allowed for products that are unopened and unused and returned within 3 days of your delivery date. Please remember that items that are returned are subject to our Refund and Return Policy.

We do not refund shipping costs.

You may create a return label at our Self-Service Returns Portal.

Note about Printing Return Label from a Mobile Device: If you access the Self-Service Returns Portal from a mobile device, you may be unable to print the label after creating it. At this time, we recommend and advise that for the best experience, you should print the return label from a desktop or laptop workstation, rather than a mobile device.

You are responsible for the shipping cost to return unopened and unused products to us after the three days of delivery. The refund will be for the product price minus a $25 restocking fee. We do not refund shipping costs.

Damaged and/or Defective Product

You may be asked to provide photos and/or videos of the damaged and/or defective item. You will need to include a copy of the receipt for the product that you are returning. Please allow 20 business days after we receive the product for inspection.

If the product has been used and/or tampered with, we will not issue a refund and we will not send the product back to you. If the product was returned because ‘it did not work’ and we find that the product does, in fact, work, we will not issue a refund and we will not send the product back to you.

RETURN PRODUCTS TO:
Botanic Biosciences, LLC
c/o Returns Department
15511 Hwy 71 West
Suite 110, #420
Bee Cave, TX 78738

Don’t forget to include a copy of your receipt.

Refused Delivery or Returned to Sender

We will not issue a refund if the receiver Refused Delivery or Returned to Sender. We will fully track the shipping process and if it states that delivery was refused, we will deny any refund.

We provide a generous Refund and Return Policy that must be followed. If you Refused Delivery or Returned to Sender, we will not refund you or send the product back to you.

Returning Empty Boxes

We absolutely will not tolerate returning EMPTY boxes. We will open an investigation with the shipping company and law enforcement. You are expected to fully participate in the investigations.

Other Terms

If you feel that your credit / debit card was used fraudulently on BotanicBiosciences.com, please contact us for immediate resolution. We will open an investigation with the banking institutions and law enforcement. You are expected to fully participate in the investigations.

Contact Us

If there are any questions regarding this policy, you may Contact Us.